We recommend checking with legal counsel regarding policies surrounding online review sites before posting a response to a review. Just be sure to recognize that monitoring reviews is one thing but replying is another. īeing proactive can assist in managing some of the stress that comes along with narrative comments left online. In fact, 78% of providers say that posting narrative comments online would increase physician job stress, according to a recent study published in the Journal of General Internal Medicine. We understand this can be overwhelming, especially if you haven't even considered the online reviews that might be out there rating your services or your practice. Consumers have widely been using them to make decisions on where to dine or where to book a hotel, and it is just a matter of time until patients begin using them as commonplace for selecting a healthcare provider. It's clear that online review sites are here to stay. 49% of consumers trust online reviews as much as personal recommendations.
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